Privacy Policy

Effective Date: 2026-03-19
Last Updated: 2026-03-19

1. Introduction

Scentorae (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Billing and shipping address
Payment details (processed securely via third-party providers)

Non-Personal Information

Browser type and device information
IP address
Pages visited and time spent on the website
General analytics data

Survey & Product Interaction Data

Responses to scent discovery surveys
pH-related results and preferences

We do not collect sensitive personal information such as health records or government identification.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide and improve our products and services
Deliver personalized scent recommendations
Send order confirmations and customer support responses
Send marketing communications (only with your consent)
Analyze website usage and performance

4. Consent

By using our website, you consent to the collection and use of your information as outlined in this policy.

You may withdraw your consent at any time by contacting us or unsubscribing from marketing emails.

5. Payments

All payments are securely processed through third-party providers such as Stripe. We do not store or have access to your full payment details.

6. Analytics and Tracking

We use tools such as Google Analytics to understand how users interact with our website. These tools may collect anonymized data such as:

Pages visited
Time spent on site
Device and browser type

You can disable cookies through your browser settings.

7. Marketing Communications

We may send promotional emails only if you have opted in.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

8. Data Storage and Security

Your data is stored on secure servers located in Canada.

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse.

9. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors (e.g., Stripe)
Website analytics providers (e.g., Google)
Service providers assisting in business operations

These parties are required to protect your information.

10. Your Rights

Under Canadian privacy laws, you have the right to:

Access your personal information
Request corrections to inaccurate data
Withdraw consent
Request deletion of your data (where applicable)

To exercise these rights, please contact us using the information below.

11. Cookies

Our website uses cookies to enhance user experience and analyze traffic.

You may disable cookies in your browser settings, but some features of the website may not function properly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: info@scentorae.com
Website: https://scentorae.com